We want our customers to be completely satisfied with their purchase from our store. We understand that sometimes, the product may not meet your expectations, or there may be an issue with the order. To ensure that our customers have the best experience possible, we have established the following return policy:
We accept returns in the following circumstances:
- The product received is damaged, defective or incorrect.
- The product is not as described on our website.
- Please note that earrings other than reasons above are not allowed for exchange or return due to hygiene reasons.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving the item. We will provide instructions on how to return the item and will cover any associated shipping costs. We will issue a refund or send a replacement item once we receive the returned item.
Please note that we cannot accept returns for any other reason, including if you simply changed your mind or if the item doesn’t fit. Additionally, we cannot accept returns for products that have been altered or damaged after delivery.
We take pride in providing our customers with the highest quality jewelry, and we stand behind our products. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at info@nereidsjewelry.com.